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Tlh Carlton Hotel And Spa - Tlh Leisure And Entertainment Resort, Torquay

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From199US$ /night
Check-in
29Apr2025Select date
Check-out
30Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Falkland Road, Torquay, United Kingdom
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Single Room
Max:
1 person
10 m² 
Bed options:
1 Single bed
Heating
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Standard Twin Room
Max:
2 persons
15 m² 
Bed options:
2 Single beds
Heating
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Standard Double Room
Max:
2 persons
20 m² 
Bed options:
1 Double bed
Heating
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Getting around

Explore available ways to reach your dream destination

City Centre
Torquay 1.2 km
Airports
Exeter International (EXT) 41.1 km
Bus
Bus stop 1.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Hairdresser
  • Coffee shop
  • Vending machines
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Bowling
  • Billiard tables
  • Darts
  • Table tennis
  • Yoga class
  • Aerobics

Guest Parking

  • Electric kettle
  • Cookware/ Kitchen utensils

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Shops/Commercial services
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's buffet
  • Children's play area
  • Game room

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Seasonal outdoor pool
  • Indoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Shallow end

Room features

  • Heating
  • Sitting area
  • Terrace
  • Garden furniture
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Media

  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Falkland Road, Torquay, United Kingdom
Map view
Falkland Road, Torquay, United Kingdom
Nearby
Chestnut Avenue
Riviera International Centre
560 m
Park
Torre Abbey Museum and Gardens
490 m
Harbourside
Pavilion
270 m
Gallery
Artizan Gallery
410 m
Bridge
South West Coast Path Walk- Meadfoot & London Bridge
420 m
Casino
Mint Casino
460 m
Restaurants
Happy Chef
210 m
82 Belgrave Road
Bread and Butter Baguette Bar
210 m
82B Belgrave Road
Bayview Restaurant
270 m
Lowes Bridge
Fishers
540 m
94 Belgrave Road
Tor Grill
480 m
44 Tor Hill Road
Coffee and Vinyl
490 m
38 Tor Hill Road
Chas & Dave's Fish & Chips
540 m
284 Union Street
Geno's Cafe
610 m
304 Union Street
The Noble Tree
480 m
173 Union Street Torre
@Cafedelmar
780 m
14 Old Mill Road
Ivy's
510 m
34 Tor Hill Road
Platters Cafe
260 m
221 Union Street

Reviews and Ratings

Feedback from previous guests about their experience
66%
liked the resort and would come back again
6.6/10
Nice
Rooms
5.5
Location
7.7
Service
7.4
Dining
6.3
Guest reviews
6.6/10
based on 14 reviews
6.8
6.8/10 based on 801 reviews
Sawyer
United Kingdom, December  2024
6.0/10

The hotel has some pros like ample breakfast options and a friendly staff. However, the overall experience was marred by dated rooms and insufficient parking, making it difficult to recommend for future stays.

Rooms
5.0
The rooms were quite dated and hot, which made for an uncomfortable stay, especially with the noise from the delivery outside.
Service
6.0
The service varied; while some staff were attentive, others seemed somewhat disorganized, particularly during meals.
Location
6.0
The location was decent, with a pleasant stroll to the seafront, but the parking situation leaves much to be desired.
Dining
7.0
Dining options lacked variety, especially for vegetarians, but the breakfast spread was decent.
Facilities
6.0
Facilities were basic and could benefit from an update, but the indoor pool was a nice touch for families.
Charles
United Kingdom, November  2024
6.2/10

My stay at the TLH Carlton was quite mixed. While the spa and pool facilities were excellent, making it a fun experience, the overall state of the hotel feels outdated and some aspects of service left much to be desired. The food quality was decent, but access to amenities like parking was very frustrating. Not the most relaxing place to stay, especially with noisy hallways and issues with hot water.

Rooms
5.0
The rooms are definitely in need of an upgrade; they felt very outdated and had some issues with noise from the hallway. The temperature was too hot, and the fan didn't help much.
Service
5.0
Service varied but generally lacked attentiveness. The reception staff were polite, though they seemed overwhelmed and were not helpful when we asked about information.
Location
6.0
The location was decent, allowing access to nearby attractions but parking was a headache due to public use of spaces. Finding a spot could be quite challenging.
Dining
7.0
Dining was adequate with a good variety at both breakfast and dinner. However, I felt some meals could have benefited from a bit more creativity.
Facilities
8.0
Facilities like the spa and pool were outstanding and provided a lot of entertainment for families. However, the lack of hot water was a major downside.
David
United Kingdom, November  2024
6.4/10

My stay at the hotel had its ups and downs. The staff was incredibly friendly and the location was pretty good, although a bit of a hike to the harbor. Unfortunately, the rooms could really use some updates and the dining experience was chaotic at times. Overall, it offered decent value for the price, but it wasn’t without its issues.

Rooms
5.0
The rooms are somewhat dated and not very soundproof, with some noticeable wear and tear. It was disappointing that there was no air conditioning during the hottest part of summer.
Service
9.0
The staff were fantastic and very accommodating, especially with dietary needs. They made the experience much more enjoyable.
Location
7.0
The hotel had a nice location that was a bit uphill, which might be a challenge for those with mobility issues, but still offered a lovely view of the harbor nearby.
Dining
5.0
Dining was quite chaotic during peak times, with food not being replenished promptly, leading to some frustrations. However, the quality of the food was generally good.
Facilities
7.0
The hotel offered plenty of entertainment options for kids and had decent leisure facilities, although it felt a bit crowded at times.
Robert
United States, November  2024
7.0/10

Our stay at the hotel had its ups and downs. The location was fantastic, very close to the beach and local attractions, which made it easy to explore. The dining options were enjoyable, though some meals could have been better. The rooms were spacious but got uncomfortably hot and lacked proper air conditioning. Overall, while it provided a decent experience for our family, there were several areas that could use improvement.

Rooms
6.0
The rooms were spacious but way too hot without air conditioning and felt very basic.
Service
6.0
The service was efficient but sometimes seemed disinterested, and we didn't get much assistance with inquiries.
Location
9.0
The location was fantastic, with easy access to the beach and nearby attractions. Perfect for families.
Dining
7.0
The dining experience was mostly enjoyable, especially the breakfasts, but some dinner options didn’t meet expectations.
Facilities
7.0
Facilities included multiple pools, but they were not heated as advertised, which was a letdown.
Frank
United States, October  2024
7.4/10

I had a very enjoyable stay at this hotel, with friendly staff and a great variety of activities for the whole family. The facilities, including the gym and pools, were fantastic. However, some dining areas could benefit from better service and food quality, and I encountered a few issues with the shower in my room.

Rooms
7.0
The room was spacious and clean, although the shower had low water pressure and the curtain didn’t fully contain the water, making for a wet floor. It was a bit too warm at night, making it hard to sleep.
Service
6.0
Service was generally fine, though the staff in the Aztec Bistro were a bit abrupt at times. The checkout experience could have been improved.
Location
9.0
The location was excellent, easily accessible to the beach and fun activities nearby. It was great to have the kids' clubs and evening entertainment options.
Dining
6.0
Dining was a mixed experience; while the breakfast buffet had a great variety, the evening meals could use some improvement in portion sizes and quality. The staff were nice and organized.
Facilities
9.0
I really enjoyed the pool facilities, both indoor and outdoor, which provided a nice way to relax after a busy day. The gym was also of high quality, providing plenty of options for workouts.
Scarlett
United Kingdom, October  2024
8.0/10

Overall, my stay at the hotel was quite enjoyable. The staff were consistently friendly and helpful, which made the experience even better. The location was pretty good, within walking distance to the town and with plenty for kids to do. However, the room was uncomfortably warm, which was a bit of a downside. The dining experience was decent, though it could use more vegetarian options for breakfast.

Rooms
7.0
The room was large and clean, but it was extremely warm both nights, even with the window open.
Service
10.0
The staff were excellent, always helpful and friendly, especially with my little boy who was running around.
Location
8.0
The hotel was in reasonable distance to the centre and walkable to the sea front, which was a plus for our family.
Dining
7.0
Dining was consistently good, but I noticed there were no vegetarian cooked breakfast options available.
Facilities
8.0
Facilities were decent, with a great kids club and various entertainment options for the entire family.
Brian
United Kingdom, October  2024
5.8/10

Overall, the hotel provides a decent stay with a mix of pros and cons. The roomy accommodations and spacious pools are advantages, while the noisy atmosphere and lack of air conditioning could be deal-breakers for some. Dining was adequate but could improve, especially in terms of variety. Parking is a challenge, which can add to the frustration of your stay.

Rooms
5.0
The family room we stayed in was spacious but extremely hot and lacked sufficient power outlets. The furnishings are dated and in need of refurbishment, which was quite disappointing.
Service
6.0
The service was slow at times, especially in the dining area, though some staff members seemed eager to please. It was frustrating when orders took a while to be fulfilled.
Location
7.0
The hotel is part of a large complex with easy beach access, but navigating the parking area can be a hassle as finding a spot during peak hours is far from easy.
Dining
5.0
While breakfast offered a good variety, dinner options lacked taste and creativity which made dining a bit of a letdown. Overall, food quality could use improvement.
Facilities
6.0
The range of facilities, including pools and steam rooms, are nice but not as well-kept or modern as one might expect.
Andy
United Kingdom, October  2024
7.4/10

I had a really nice stay at the hotel, especially since it was my birthday! There were so many activities available that I didn't even feel the need to leave the hotel. The food at the bistro was outstanding, and the staff was incredibly friendly, making my birthday even more special. However, the lack of air conditioning in the room made it quite uncomfortable at times, and I wished there were more beer options on tap in the bars.

Rooms
5.0
The sofa bed in the room was fairly newly decorated and looked nice initially, but I found it quite hot since there was no air conditioning and the windows didn't open.
Service
9.0
The service was top-notch, with staff members who were amongst the friendliest I've met. They handled my complaint about the room excellently and even offered me a drink on the house for my birthday.
Location
6.0
The location was okay, with a decent walking distance to town, although I noticed it wasn't very clean on the way.
Dining
9.0
The food at the bistro was simply divine, and I had a really enjoyable dinner on Friday night, which was a good value for money.
Facilities
8.0
The swimming pool and gym facilities were great and offered plenty of options for fun and relaxation.
Harry
United States, October  2024
7.2/10

Our stay at the hotel was filled with ups and downs. While the staff showed exceptional customer service, particularly during check-in, the dining experience left a lot to be desired. The location was quite good for accessing local attractions. Overall, the hotel has potential, but some aspects need improvement to match expectations.

Rooms
7.0
The room was clean and tidy, but it was quite warm at night even with the window open. I felt the heating system could be improved as it only operates for a limited time.
Service
9.0
Service was welcoming and accommodating. The reception staff, in particular, provided great assistance when checking in.
Location
8.0
The location was very convenient, with easy access to local attractions and only a 10-minute walk to the seafront.
Dining
5.0
Unfortunately, the dining experience was underwhelming. The breakfast lacked variety and some items were not cooked properly.
Facilities
8.0
The spa facilities were well maintained, and the treatments offered were outstanding, making this a highlight of our stay.
Ann
United States, October  2024
8.6/10

We had an exceptional family holiday here! The hotel featured an impressive indoor pool and a fantastic variety of evening entertainment which our daughter adored. The staff was exceptionally accommodating and went above and beyond to ensure we had a lovely stay. However, our room was quite hot during our visit and didn't have air conditioning, making it uncomfortable at times. Overall, it felt more like a four-star experience rather than a three-star hotel, and we would happily return.

Rooms
6.0
Our room was a bit dated and hot without air conditioning, but it was clean and served its purpose.
Service
10.0
The service from the staff was top-notch; they were attentive and genuinely helpful throughout our stay.
Location
9.0
The location was great for accessing local attractions, and we enjoyed some lovely walks in the surrounding area.
Dining
9.0
Dining was a treat with a lovely half-board option that included multiple courses served to our table. The food offered plenty of variety and was delicious.
Facilities
9.0
The indoor pool and leisure facilities were wonderful highlights for us and catered well for the family.
Joe
United Kingdom, September  2024
7.0/10

I had a mix of experiences at the hotel. The pools and entertainment options were fantastic for the family, and the food was generally enjoyable. However, the rooms were quite dated and could use some serious renovation, which impacted our comfort. The service was decent, though improvements could be made in certain areas like dining. Overall, it's not the worst option if you're looking for a family-friendly getaway, but it definitely has its flaws.

Rooms
5.0
The rooms were quite dated and not very comfortable, requiring a bit more attention to detail and better amenities.
Service
7.0
The service was friendly and helpful, but there were definitely times when it felt overwhelmed during peak hours.
Location
8.0
The location is decent, providing easy access to the local attractions and activities.
Dining
6.0
Dining experience varied; while there were good choices, certain meals were underwhelming and poorly managed during busy times.
Facilities
9.0
The pools and entertainment facilities were highlights, offering great options for fun and relaxation for guests of all ages.
Elliot
United Kingdom, August  2024
6.8/10

I had a mixed experience at this hotel. The location was really convenient, with lots of restaurants and the beach just a short walk away, and the staff were genuinely friendly and helpful. However, the rooms were a bit dated and could use some improvements, particularly with ventilation and comfort. The dining options were decent but could use more variety. Overall, while there's some good value, the room conditions were not ideal.

Rooms
5.0
The rooms felt a little dated and were quite muggy with black mould around the bath sealant. There was also no air conditioning, which made it uncomfortable. Plus, the gap around the shaving point socket and only having small pillows on the beds was disappointing.
Service
7.0
The staff were very friendly and went above and beyond, particularly a woman with short blonde hair who served us dinner one evening. However, the checkout staff could improve their service.
Location
9.0
The location was perfect for us; there were plenty of local restaurants, and it was just a short walk to the beach. It's also great for families with kids' clubs and entertainment nearby.
Dining
7.0
The dining experience was good with a decent variety of food, particularly the continental options. However, it could use more hot food options to cater for everyone.
Facilities
6.0
The hotel facilities were pretty standard, with free parking available which was a nice bonus. However, the overall atmosphere could be better especially during busy times due to noise from other guests.
Ethan
United Kingdom, August  2024
7.6/10

I had a mixed experience at the hotel. While the location is fantastic and within walking distance to many attractions, the rooms left a bit to be desired due to noise and the smell of smoke lingering from outside. The staff were incredibly friendly and helpful, definitely a highlight of my stay. However, the dining experience could use improvement, particularly with breakfast options. Overall, it was decent value for money, but not perfect.

Rooms
5.0
The rooms were spacious but had issues with noise from road traffic and other guests smoking outside. The lingering smell of smoke was quite bothersome despite our efforts to mask it.
Service
9.0
I found the service to be amazing! The staff were polite and extremely helpful, which made my stay much more pleasant.
Location
10.0
The location is excellent, just a short walk from the seafront and conveniently close to various attractions, making it easy to fill our time, even on a rainy day.
Dining
7.0
Breakfast was your typical fare, which was fine, but lacked variety. It was enjoyable enough, but I think they could step it up a notch.
Facilities
6.0
While some facilities were adequate, they felt a bit dated. It’s clean and the beds were comfortable, which is all one really needs.
Parker
United Kingdom, August  2024
5.2/10

The TLH Carlton offers a range of fun facilities like a great spa and games area, making it enjoyable for families. However, my experience was marred by serious issues with dining and service, as well as some frustrating logistical problems during my stay. The friendly staff tried to help, but a lack of communication and maintenance made things difficult. Overall, I had some fun moments, but the overall experience could definitely be improved.

Rooms
5.0
The rooms were clean but felt dated and minimalistic, with an uncomfortable heat that made it hard to sleep. They could definitely use an update and air conditioning.
Service
5.0
While the staff were warm and welcoming, the service was hampered by issues like a broken lift and a lack of hot water that was never properly addressed.
Location
6.0
The hotel is conveniently located with easy access to various entertainment options within the complex, but on-site parking was limited and difficult.
Dining
5.0
The dining experience left much to be desired; meals were often cold and poorly prepared, which was disappointing compared to the expectations set by the hotel.
Facilities
8.0
The facilities, such as the pool and games room, were highlights of the stay and offered plenty of entertainment for my family.
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29Apr2025Select date
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Rooms and Guests2 Guests, 1 Room